Asking your customers a feedback about your organization, your products and/or services or a suggestion to provide a better user experience is not only a valid way to improve quality of your products, but also a way to make your customers part of your own organization, increasing his loyalty and empathy.

Making your customer part of your internal organization is very important, but this cannot be without getting business results.

Measuring customer satisfaction (either for internal customers, or external ones) is the main objective of our survey methodology. Getting to know the quality that customers receive from interacting with products or services is the most important "moment of truth" for an organization

Our survey methodology will produce as output:

• Customer Satisfaction Index. A set of Key Performance Indexes that will tell how quality perception varies over a fixed time interval
• Strong Points. Leverage points for the organization for further enhancements
• Weak Points. Weaknesses that must be assessed and elimininated to increase customer satisfaction

Simple and "straight to the point" questionnaires are the key success factors of our methodology.